Pages

Saturday 5 November 2011

Figo brake problem! Figo owners, please help. Should I sue Ford?

Figo brake problem! Figo owners, please help. Should I sue Ford?

I met with an accident today, driving in my 5 month old figo, diesel.
My car did 10k last weekend, so I had it back from free service on Monday. Before giving it to free service, I had requested the service personnel to look into the brake condition. I told them that my figo doesn't seem to come to quick stop when I drive in speeds > 80kmph.

So, I was driving on a flyover in Hyderabad, today, which has an up turn and then a down. Everybody picks up speed when vehicles start getting down on the fly over. I was about 60kmph, there was no vehicle ahead of me, and I pressed the brake to slow down my car a bit - and I made no special effort as you can guess, it was just a customary half press on the brake (a muscle memory act), and before I know, the car came to an immediate halt and to zero. I had no clue to what was happening - My friend next to me was like, what the heck - why are you stopping. I had no clue. I have driven 10k kms so far right in the city and the way the car stopped, like I pulled the handbrake or something - from 60 to 0 - and before I could figure out what was wrong, it was too late for the lady on a scooty right behind my car.
She crashed hard and I could see her in my rear view mirror - she slammed hard into my rear windshield and it shattered to bits.

She suffered some minor injuries on her knee caps and a minor arm injury, so I took her to the nearest hospital. Technically, it wasn't my fault, but I just couldn't believe that I would go cause trouble to someone - so I took her to the hospital and told her that I would get her bike fixed, coz she was more worried about the bike. Oh, I have to add how pathetic and shameless our Hyderabad traffic police are. I mean, I am sure vultures would wait a little longer for a carcass than traffic police looking to make money out of these incidents. Instead of helping out people in accident shock, this guy stands there, not clear the traffic jam on the flyover and tells me that he has radioed the crime guys and I can't take her to hospital. Thanks to a gentleman on the accident scene, who yelled at the traffic constable and threatened to call the police commissioner, I was let go.

I am so sad today at the state of things in my country - I worry seriously about my future now. Nothing on this earth is going to change these pathetic lousy good for nothing traffic police in Hyderabad. Anyway, I bought medicines for the girl, got her scooty towed - I was later told that to fix the damage, it would cost me about 10k INR. So, here are some questions for you guys:

1) Have you had this sort of weird brake problems with Figo? I cannot believe that I would do something stupid as pressing the brake instead of the accelerator - Figo is my second car and I did about 50k on my last one and I have been driving for over 6 years.
2) Before the free second service, I noticed this creaky sound in my brakes - (I see that some threads have already mentioned this) - when I complained about my brakes, I thought they would fix it. When my Figo came back, the creaky noise still existed. It seemed like they did nothing to fix it - atleast, I couldn't tell if they did anything about it coz the supervisor who completed the job didn't mention it. Even if they did something about it, I have a feeling that they screwed up something. Do you think I should go get this brake checked out at a mechanic before I go back to Ford and yell at them?
3) I was told that to further investigate this issue, I should get a OBD scan, which records all activity. Do you think such a scan would reveal if it was my mistake or a car error?
4) I am still in shock about the whole thing. I am happy that the girl is ok. Though I feel morally bad about the accident, technically, the girl banged into the car rear - for not taking enough distance, she is at fault too. I am not sure if I should ask her if she could spare some money to get the bike fixed, coz 10k is a lot of money for me at this point (I am not doing well economically plus I have paid 1k for the girl's hospital charges and I'll have to pay out of pocket for my car post insurance claim approval). I have registered an insurance claim - should I claim third party damage too? Am I going to need an FIR for this? If I claim for third party, will it badly effect my premium next year? There is a part of me, that is telling me that, if I don't get her bike fixed up, which I said I would, I wouldn't be doing the right thing, but logically and practically, I see that I don't have to be this nice.

Please let me know your suggestions.

Please

1 comment:

Manish said...

Did you talk to Ford guys. Whatever you wrote here write it in an Email to Ford. Get the vehicle checked. If there is something wrong on Ford's part they will have to pay for it.
I would say do not hesitate going to Consumer Court.. This problem could be deadly for you or others. If it's something wrong on part of Ford I am sure you will be compensated.

Post a Comment